Delivery & Return (Refund) Terms

1. Nature of the Service

Veslify is a cloud-based software service (SaaS) and does not involve the sale of any physical product. Accordingly, there is no shipping/physical delivery; “delivery” means providing electronic access to the service.

2. Delivery (Service Access)

• Once payment is successfully collected via iyzico, your account is activated within 5 (five) business days at the latest.
• The subscription period starts when your account is activated, not when the payment is collected. The time between payment and activation is not deducted from your subscription; you receive a full 30 days in every cycle (a full 12 months on the yearly plan).
• Access details are sent to your registered e-mail and/or the service becomes available via your organisation’s dedicated subdomain (e.g. yourcompany.veslify.com).
• If access fails due to a technical issue, contact support at info@veslify.com.

3. Billing Cycle and Account Status

• Depending on the period chosen, the subscription runs in 30-day cycles (monthly plan) or 12-month / 365-day cycles (yearly plan), not calendar months, and auto-renews at the end of each cycle. The first cycle starts on the day the account is activated.
• On the yearly plan the full 12-month amount is charged once, at the start of the cycle; the 15% yearly discount applies only to that upfront payment.
• A new account is created in a “pending payment” state; there is no trial period. The account becomes active within 5 business days at the latest after payment is collected, and the subscription period runs from that moment.
• If payment fails, the subscription stops and the account becomes read-only: the user can log in and view/export their data but cannot create or change records (write).
• After the subscription stops, the account and data are retained in the system for 120 days unless the user requests deletion. If payment is made within this period, the subscription resumes where it left off.
• If no payment is made by the end of the 120-day period and the user does not wish to continue, the account and data may be deleted. The user may also request deletion before this period ends.
• Payment made after a cycle has lapsed does not cause loss of days; the extension is calculated from the later of today’s date and the current billing date.

4. Cancellation (Ending a Subscription)

• You may cancel your subscription at any time from your account or via info@veslify.com.
• Cancellation takes effect at the end of the current billing cycle; access continues until then.
• After cancellation, auto-renewal stops and no charge is made for the next cycle.
• Plan changes are currently not self-service; your request is sent to us via the “Plan request” form in your account and processed manually.
• On a downgrade we never delete any user account; reducing the user count to the new plan’s limit is up to you. The surplus users must be removed before the new plan period starts — otherwise the plan change is not applied and your current plan continues to run.
• After cancellation/termination you may export your data at any time. If no action is taken, your data is kept in the system for 120 days; if you request earlier deletion, it is deleted.

5. Refund Terms

• For refund requests made on the day of payment, the amount collected may be refunded the same day to the same payment instrument.
• For subscription fees, refund requests submitted within 14 days of the payment date are refunded for the cycle charged.
• After the 14-day period, no refund is provided for the cycle in use; cancellation ensures the next cycle is not charged. On the yearly plan this applies to the whole running 12-month cycle: cancelling mid-cycle creates no refund for the remaining months and only stops the next yearly cycle from being charged.
• Refunds are made only to the payment instrument used (credit/debit card); no cash or third-account refunds.
• Refunds are processed via iyzico. The time to appear on your statement depends on your card issuer (usually a few business days).
• Where the right of withdrawal applies, the relevant amount is refunded in accordance with the Distance Sales Agreement and applicable law.

Setup (Onboarding) Fee Refunds:

• The one-time setup/onboarding fee is consideration for a separate service provided to the BUYER.
• If the setup/onboarding service has been completed with the BUYER’s express consent, its fee is non-refundable, including within the 14-day period (a service whose performance has commenced/been completed, under Art. 15 of the Distance Contracts Regulation).
• If the onboarding service has not yet begun, the setup fee is refunded.
• If onboarding has begun but is not completed, the proportionate value of the performed part is deducted and the balance refunded.

6. Exceptions

No refund obligation arises for transactions involving abuse, breach of the agreement/terms of use, or fraud; applicable law is reserved.

7. Contact

For delivery, cancellation and refund requests: info@veslify.com — +90 536 985 08 97 — Yalı Mah. Rıhtım Cad. No: 19 C, Maltepe / Istanbul, Türkiye