Terms of Service

1. Parties and Scope

These Terms of Service govern the use of the Veslify cloud-based CRM service (the “Service”) operated by TURELF GIDA ORGANİZASYON İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ (“VESLIFY” or the “Provider”). Any individual or entity that registers for or uses the Service (the “User”) is deemed to accept these Terms.

2. Service Description and Licence

• VESLIFY grants the User a non-exclusive, non-transferable, non-sublicensable right to use the Service for the subscription term.
• The Service is provided on a software-as-a-service (SaaS) basis; the User acquires no ownership of the software’s source code, design or infrastructure.
• VESLIFY reserves the right to develop, update or modify the Service and its features.

3. Subscription, Fees, Price Changes and Campaigns

• The Service is provided on a subscription basis per the selected plan; fees and plan scope are stated on the pricing page and in the order summary. Depending on the period chosen, subscriptions run in 30-day cycles (monthly plan) or 12-month / 365-day cycles (yearly plan) and auto-renew at the end of each cycle. The yearly period carries a 15% discount on the monthly list price and the full amount is charged once, at the start of the cycle. Plan changes are not self-service and are processed manually upon request. Late payment and account status (read-only mode and data retention period) are set out in the Delivery & Return Terms.
• Price changes: VESLIFY may update its prices. For existing subscribers, changes apply from the cycle following the end of the current cycle, with reasonable prior notice by e-mail (at least 30 days in advance). The price of a prepaid cycle is not changed. A User who does not accept a new price may cancel at the end of the cycle.
• Campaigns and discounts: VESLIFY may run time-limited campaigns, discounts or promotions. These are temporary, subject to their terms, and create no permanent right; the current list price applies once a campaign ends.
• One-time setup/onboarding and other fees are governed by the Distance Sales Agreement and the Delivery & Return Terms.

4. User Obligations and Acceptable Use

The User is responsible for the confidentiality of account credentials and for activity under its account. The User may not use the Service for unlawful purposes, in a manner infringing third-party rights, to distribute spam/malware, or in any way that endangers the security/integrity of the Service. The User is solely responsible for the lawfulness of all data uploaded to the Service and for holding the necessary permissions.

5. Restrictions and Prohibited Uses

The right granted to the User is limited to using the Service as a CRM for its own internal needs. Without VESLIFY’s prior written consent, the User may not:

• Copy, reproduce, resell, rent, lend, sublicense or redistribute/market the Service or any part of it to third parties;
• Offer the Service to third parties as a product or service (e.g. white-label, hosting, “as-a-service” reprovision);
• Reverse engineer, decompile or disassemble the software to access its source code (mandatory statutory exceptions reserved);
• Use the Service to develop a competing product/service or for benchmarking;
• Remove or alter any trademark, copyright or proprietary notices on the Service;
• Scrape or bulk-extract data by automated means, overload the Service’s capacity, or attempt to bypass security measures;
• Share its account or access credentials with unauthorised third parties;
• Connect custom or third-party integrations not provided by VESLIFY, including for accounting (integrations are limited to those developed/provided by VESLIFY).

Breach of these restrictions entitles VESLIFY to suspend the Service or terminate the agreement; VESLIFY’s legal rights, including damages, are reserved.

6. Intellectual Property

The Veslify brand, logo, software, interface and all content belong to VESLIFY (or its licensors). Data uploaded by the User belongs to the User; VESLIFY processes it solely to provide the Service (see Privacy Policy and Data Processing Agreement).

7. Service Continuity and Maintenance

VESLIFY does not warrant uninterrupted or error-free operation; temporary interruptions may occur during planned maintenance, updates or force majeure. Planned maintenance is notified in advance where possible.

8. Limitation of Liability and Warranty Disclaimer

• The Service is provided “as is” and “as available”; implied warranties, including fitness for a particular purpose, are disclaimed to the extent permitted by law.
• VESLIFY is not liable for indirect, incidental, special or consequential damages (loss of profit, loss of data, etc.).
• VESLIFY’s total liability is in any event limited to the subscription fees paid by the User in the 4 months preceding the event giving rise to the claim.
• Wilful misconduct and gross negligence, and liabilities that cannot be limited by law (e.g. consumer-law rights), are reserved.

9. Suspension and Termination

• The User may cancel the subscription at the end of the cycle per the Delivery & Return Terms.
• VESLIFY may suspend the Service or terminate the agreement in case of non-payment, breach of these Terms or unlawful use.
• Upon termination, the User may retrieve/export their data at any time. If no action is taken, data is retained in the system for 120 days; if the User requests earlier deletion, the data is deleted. Statutory retention obligations are reserved.

10. Data Protection

Processing of personal data is carried out under the Privacy Policy and, where applicable, the Data Processing Agreement.

Data Processing Agreement (DPA) →

11. Changes

VESLIFY may update these Terms. Material changes are notified reasonably in advance; continued use after notice constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by Turkish law. For consumer transactions, Consumer Arbitration Committees and Consumer Courts apply; for B2B disputes, the courts and enforcement offices of Istanbul Anadolu have jurisdiction.